Returns Policy

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Answer the following questions to create a simple returns policy for your store. 

WHAT can be returned?
Are all your products returnable or do some restrictions apply?

WHEN do items need to be returned by?
Set the time limit for returns.

WHERE do items need to be returned to?
Tell the customer where they need to return items to.

HOW do customers return items?
Tell the customer how to return items, what documentation they need etc.

SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?

CREDIT for returns?
Set how customer is credited for returned item.

Instore return option?
If you have brick and mortar locations, can customers return items there. Provide locations, directions and hours of operation.

Packing materials?
Do items need to be in orginal packaging for returns?



Credit Claims

All credit claims are to be made in writing.

They can be sent by:

email ( or phone 0421 878 077.

Items will only be credited in full so long as the goods are as new:

  • packaging not marked or damaged
  • no price labels
  • goods must be packed carefully so they do not get damaged in transit

A 20% restocking fee will be applied for late returns that Funtopia has accepted and only if received in the above conditions and are processed on a case by case basis.

Return transport costs are the responsibility of the customer. Postage costs will not be refunded.

Faulty goods

Customers must notify us within 3 days of receipt of faulty goods

Missing items in order

Customer must notify us within 48 hours of receipt of order